Solar retailers participating the Andrews Labor Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. General Rules and Standards Signatories to the Code comply with the rules and standards in this chapter as set out below. The Solar PV Retailer Energy Matters is an Clean Energy Council approved retailer as determined by the CEC. 1.4 SEIA endorses the BBB Business Partner Code of Conduct and incorporates its terms as part of the Code. It gives guidance in areas where retailers need to make decisions regarding warranty. The Clean Energy Council’s Approved Solar Retailer scheme was last week granted reauthorisation by the Australian Competition and Consumer Commission (ACCC) for a further five years. The code of conduct will require retailers to prove that they meet the highest safety and quality standards. The Solar Retailer Code of Conduct clarifies the standards of processes that are expected of retailers in regard to warranty duties. Solar Retailer Code of Conduct – consumer flyer By Isabelle Harwood | 2018-12-15T18:48:37+10:30 December 15th, 2018 | 0 Comments Share This Story, Choose Your Platform! Solar retailers participating the Andrews Labor Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. The code of conduct is a voluntary scheme for retail businesses selling solar … EWOSA is an independent Energy and Water Ombudsman Scheme in South Australia. Solar retailers sign the voluntary CEC Code of Conduct to demonstrate that they are committed to higher standards in the industry. About the Author: Isabelle … 304 0 obj <>stream @qf�g�g��(e�8֍����X���U�K�&6ɓ�� Submission on the Clean Energy Council’s (“CEC”) Draft Consultation Solar Retailer Code of Conduct (“Draft Code”) The Energy and Water Ombudsman (SA) Limited (“EWOSA”) welcomes the opportunity to comment on the CEC’s Draft Code. {̣�>�p�|U�7Y� Breaches of the terms of the Solar Retailer’s Code of Conduct will be reviewed by the Clean Energy Council. Solar retailers participating the Victorian Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. What is Solar Energy? It promotes ethical, customer-focused practice among solar PV system providers. We sometimes also conduct audits more rapidly. Facebook Twitter Linkedin Reddit Tumblr Google+ Pinterest Vk Email. Sanctions for breaching the code range from warnings to potential loss of Clean Energy Council approval and referral to other agencies including … Solar retailers participating the Andrews Labor Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. As part of becoming a CEC Approved Solar Retailer 1, a business must meet the requirements set out in the Solar Retailer Code of Conduct. �ƕ�� � Q��l��o���F�H�>X$�λbG� �W��Q� 2sH$�3��%�$��VH~o]���{���Ü����q � �& hޜZݮ�� |��Er�@��6��m�wA/��h��A� ��w�oxd8��Ս�>ڝ��I��H�˺H��}_��,�����L��h FY�h���hX�X՘� NS���0���pz��ט�`l��R�_JYƀ�|�u]J] ���c�ǥ�����,�[�Qat�і����=Vy��X��*+���8d]ᦊ.U What Is The Solar Retailer Code of Conduct? Minister for Solar Homes Lily D’Ambrosio today announced that from 1 July, the major solar retailers participating in the Solar Homes program must sign up to the Clean Energy… Agree to an integrity/financial check carried out by an external agency (organised and paid for by the Clean Energy Council). SOLAR RETAILER CODE OF CONDUCT NOVEMBER 2020 5 actions of any subcontracted parties. Businesses can then leverage signing up for the Code as it’s not an automatic process. The code of conduct, which is currently the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC), is designed to give consumers peace of mind when making the decision to invest in a solar system by helping them select a quality retailer. Importantly though, if companies that sign the code breach any of the conditions, they can be punished. What Is The Solar Retailer Code of Conduct? �j>�^�*X��}T����QkL�@V_�*�h� � To read through our Solar Retailer Code of Conduct click the button below to download and view the PDF. The Australian Competition and Consumer Commission (ACCC) has granted reauthorisation to the Clean Energy Council, representing Australia's renewable and energy efficiency industries, for its revised Solar Retailer Code of Conduct. Victorian Minister for Solar Homes Lily D’Ambrosio announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up […] The code of conduct is a voluntary scheme for retail businesses selling solar panel systems to households and businesses. The Code is a voluntary system that solar retailers can sign up to and meet best practice standards that will benefit consumers and the industry. 2.1 Pre-Sale Activities Advertisements and Promotions 1. This Code aims to address identified issues that may impact on the reputation of the solar industry. This can happen as soon as a few weeks after installation. Victorian Minister for Solar Homes Lily D’Ambrosio announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up […] Requiring retailers to become signatories of the Clean Energy Council (CEC) Solar Retailer Code of Conduct (or equivalent) improves customer service, establishes a level playing field and reduces consumer risk. %PDF-1.7 %���� 瑯N�z�'yC%}�����s;���t����y�^s��y�s��;�3~� The CEC lodged an application with the ACCC for re-authorisation of the Code in May. �`CAVm�U Sanctions for breaching the code range from warnings to potential loss of Clean Energy Council approval and referral to other agencies including Consumer Affairs Victoria, WorkSafe and Energy Safe Victoria. ���cȠ���# �`��!~�O���nOh>F��i �F�]z#܌+;�������c��(�^�ި!ux0Z0?��B����1�7z {�� �Ibp8f��0\,���JV��0��q1���nX�0��Z���|�F�Y���og��m{T\�I��4��-r���WLb�~J��x��G~��c�.Lc��cZ�0ldĥ���ga�x�=$� y0,��"I X�6AB��=�-�)����5,��3���b�V"��}���G�՘���o�*��{ ��cDr&���1D*��ӸQA��H�aA.�}D#���c�!D`A>�ڰJx���U{@��4��[R�=8�U��u������#��G���Q���žZX-���Ⱦ���� q���Y��`A�[����v���أB��c��Xr�� �|#�q�Q����{�Ah=�q�bA-�V�y�"q�)�/`�~>�������� e�Q\_����(������׿>���O��t��?����˧�C�/^���������z��/O/�y��o�oS_�y���O���fl��1*G�!����XW�Ʊp�9�v�Α�޹�s}����������Uu��j+G>7�X8V�������T����9���#� �r,+G����'?��t���O/‘� In selecting an audit site, we will may consider a retailer’s performance, industry experience, compliance history and system price. Solar Retailer Code of Conduct. Velocity Solar is a locally owned and run family business servicing Geelong, the Surf Coast region, Western Melbourne and South West Victoria including Ballarat and Warrnambool. On 15 May 2020, the Clean Energy Council (CEC) lodged an application for re-authorisation of the Solar Retailer Code of Conduct (the Solar Retailer Code). Share This Story, Choose Your Platform! The ACCC is proposing to require inclusion of an appeals process in granting re-authorisation to the Clean Energy Council’s Solar Retailer Code of Conduct. The Solar Code sets minimum standards for retailers selling solar photovoltaic (solar PV) systems to consumers. V�-5&�`J�.հB��h��/�H�r8� SOLAR RETAILER CODE OF CONDUCT MARCH 2020 – DRAFT FOR THE ACCC 5 actions of any subcontracted parties. By Isabelle Harwood | 2018-12-15T18:48:37+10:30 December 15th, 2018 | 0 Comments. Solar Retailer Code of Conduct – consumer flyer. These issues include: • Misleading claims given to consumers regarding the performance of their PV system and future electricity bills. We are committed to auditing a range of installations across the state. T���]�]����}vF����V���;}�{���v�{z�p�ɸ̶�{̶-����s�����{&�\7����28O.s��`� Previous. “To qualify for the Code of Conduct, solar retailers must provide a minimum five-year whole-of-system warranty, commit to ethical marketing practices and excellence in customer service,” Mr Thornton said. Victorian Minister for Solar Homes, Lily D’Ambrosio, announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up to the Clean Energy Council’s Solar Retailer Code of Conduct. %%EOF h��[s��cc(B�l�@? Clean Energy Council – Solar PV Retailer Code of Conduct 7 2. For example, any major breaches of the code will be on the CEC … Solar retailers participating the Victorian Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. endstream endobj 224 0 obj <> endobj 225 0 obj <>/Rotate 0/Type/Page>> endobj 226 0 obj <>stream The Clean Energy Council Approved Code of Conduct is an Australian Competition and Consumer Commission ( ACCC) authorised voluntary code. 8�Md�0��("��tL����i�w@n �֕@Z�����c`��x%{��ĵ����?H���gK�w��\KŌUo��k��8�GF���)�\��י��;�8�Y�j�L����(��PޏRLp�52�\��H � N��Q General Rules and Standards Signatories to the Code comply with the rules and standards in this chapter as set out below. Recent Posts. Breaches of the terms of the Solar Retailer’s Code of Conduct will be reviewed by the Clean Energy Council. DOWNLOAD SOLAR RETAILER CODE OF CONDUCT. %PDF-1.5 %���� #1 Global Renewable Energy Solutions, GRES is based in Australia with offices in Melbourne and Wollongong and servicing all of Victoria and New South Wales with Solar PV, Wind Energy, Solar Battery Storage, Hybrid, grid-connected and off-grid electricity solutions, Solar … As part of becoming a CEC Approved Solar Retailer 1, a business must meet the requirements set out in the Solar Retailer Code of Conduct. Solar Retailer Code of Conduct As discussed above, the CEC Accreditation Program deals with matters relating to the installation and design of PV systems. Home / Solar Retailer Code of Conduct – consumer flyer. x$|B� ɇH"�� Retailers who are signatories to the Code must comply with standards covering … Simmark is excited to announce we have signed on to the voluntary Clean Energy Council Solar Retailer Code of Conduct, which is currently the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC).. Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. �&�GM`��M��j��QY�U�l.D�l+�ਁ@�-�ag5�Ź�H �ހF�[�㮴 y`g-@���W_���h�����㮴 The Solar Retailer Code of Conduct provides guidelines to retailers of solar products as to how they can sell products, maintain ethical standards and warranties. A summary of the principles of the Code can be viewed here. Solar Retailer Code Of Conduct Granted ACCC Reauthorisation Written by Energy Matters on 28 September 2015 . ‘Ensuring that solar retailers, as well as other industry participants, strive to improve standards of practice is important for consumers as household solar panels are a significant purchase,” ACCC Deputy Chair Delia Rickard said. �pg놛�j0z� ֶ��U נ����=��� �{��;k�x���$���R�5k}q��q�����d���-��� j��^j�� Detailed information for consumers can be viewed here (PDF) and for solar companies here (PDF). h�bbd```b``~ The revised Code also updates requirements related to grid connection approvals and privacy. The code of conduct will require retailers to prove that they meet the highest safety and quality standards. Solar Retailer Code of Conduct – consumer flyer. The Clean Energy Council will expand its existing application process to ensure solar retailers wanting to take part in the Solar Homes program can have their Code of Conduct applications processed before the deadlines. On a related ACCC page here, the Code is described as: “..a voluntary Code intended to improve consumer protection and promote best practice for retail businesses selling solar photovoltaic systems.” (bolding mine) Not So … Although the Code is not mandatory to sign up to, it’s beneficial for retailers because they can promote themselves as a business that meets these standards as an Approved Solar Retailer. 0 This Code aims to address identified issues that may impact on the reputation of the solar industry. We are committed to the highest standards of conduct in solar PV systems. DOWNLOAD SOLAR RETAILER CODE OF CONDUCT. Code of Conduct re-authorisation. The code of conduct will set safety and consumer protection requirements for large and small solar retailers. You can learn more about the difference between ASRs, accredited installers and CEC members here. The same requirement is currently required for similar programs in … The Clean Energy Council Solar Retailer Code of Conduct is a way for solar businesses to show their commitment to responsible sales and marketing activities and solar industry best practice. Oversight of the Solar PV Retailer Code of Conduct will be undertaken by the Code Review Panel; an independent body incorporating consumer and industry representation. endstream endobj startxref Solar panel retailers will have to sign a code of conduct to participate in a state government scheme to put panels on Victorian households. 1.5 Companies should always act in full compliance with federal, state, and local laws regarding truth in advertising, consumer protection, contract law and other relevant regulations. 223 0 obj <> endobj Demonstrate compliance with all aspects of the Approved Solar Retailer Code of Conduct, including providing customers with a minimum five-year, whole-of-system warranty on workmanship and all products. h�b```f``�������� € ",@Q� �������|Z8O2pp�0�n��`�-�a������a� �Ü ,5�K���0�;p�c���P����aF�b�8�*7�U0$,`=4�;�a��0n�ƴ�4L v��c&����/X^ A solar business must meet the requirements set out in the Solar Retailer Code of Conduct as part of becoming a CEC Approved Solar Retailer (ASR). Velocity Solar was established by Brad Ott (Qualified A Grade Electrician) following 10 years experience in the electrical industry. The Clean Energy Council Approved Solar Retailer program is a way for businesses that sell solar and storage to show their commitment to responsible sales and marketing activities and industry best practice. ��LU [�*�۰Ty�a'�Y6yf9��{���"��YBy輧��+� m�#@���M�p�� ���. The ACCC proposes to grant reauthorisation for five years for the revised Solar Retailer Code of Conduct and is seeking submissions (due by 17 August 2015) from interested parties in relation to its draft determination before making a final decision. Any advertisements, promotions, quotations and statements produced must be legal, truthful, and comply with all relevant legislation. MEDIA RELEASE EXPANDED SOLAR RETAILER CODE OF CONDUCT SHINES LIGHT ON SERVICE AND QUALITY, WITH TICK FROM ACCC Thursday 19 November 2015. 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